Your privacy is our responsibility

1. Introduction & Scope

This privacy policy ("Policy") explains our practices and commitments regarding the collection, processing, storage, and protection of personal information of 9bdt online gaming platform users. This policy applies whenever you use the 9bdt website, mobile version, or any related services.

We believe your privacy is a fundamental right. By creating or using an account on the 9bdt platform, you are considered to have accepted the terms set out in this policy. This policy is consistent with applicable laws and data protection regulations in Bangladesh.

If anything in this policy seems unclear or you have any questions, contact our support team — we are always here for you.

2. What Information We Collect

We collect various types of information to deliver 9bdt services properly. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• National ID or passport number (for age verification)
• Current address and country
• Payment method details — such as the last four digits of your bKash, Nagad, Rocket, or Upay account (full account numbers or PINs are never stored)
• Your support requests and contact information

2.2 Automatically Collected Information

• IP address, browser type, and version
• Device information — operating system, device model
• Login time, session duration, and list of pages accessed
• Information from cookies and similar tracking technologies
• Transaction history and gaming activity records
• Referral source (which page or link you came from)

3. Purpose of Using Information

Collected information is used only for the following legitimate purposes:

• Account management: Registration, login verification, and ensuring account security.
• Identity and age verification: To ensure access is granted only to users aged 21 or above.
• Financial transaction processing: For deposits, withdrawals, and bonus payments. We use only Bangladeshi payment methods — bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: Responding to your complaints and questions and resolving issues.
• Fraud prevention: Detecting suspicious activity and maintaining platform security.
• Service improvement: Analysing user experience to improve the platform.
• Relevant communications: Sending important account updates, security alerts, and promotional information — if you have given consent.
• Legal compliance: Complying with applicable laws and regulations.

We never sell your information to unrelated third parties or share it without permission.

4. Information Sharing & Disclosure

9bdt keeps your personal information under strict control. Information may be shared with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We work with selected third parties for payment processing, identity verification, IT infrastructure, and security services. These partners are given limited access only to the information necessary and are contractually bound to meet our privacy standards.

4.2 Disclosure for Legal Reasons

We may be required to disclose information under court orders, lawful requests from law enforcement agencies, or mandatory requirements of applicable law. In such cases, we will disclose only what the law specifically requires.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify you appropriately before any such change.

4.4 With Your Consent

Before sharing your information for any purpose other than those listed above, we will obtain your explicit consent.

5. Cookies & Tracking Technologies

The 9bdt website uses cookies and similar technologies — which store small data files in your browser. These are of three types:

• Essential cookies: Necessary for the basic functionality of the website — such as maintaining login sessions. These cannot be disabled.
• Analytical cookies: To understand how users interact with the platform — with the goal of improving the experience.
• Preference cookies: To remember your language, layout, and other preferences.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services not to work properly.

6. Data Security Measures

9bdt has adopted industry-standard technical and organisational measures to keep your information secure:

• SSL encryption: All data transmission between you and our servers is encrypted using SSL/TLS technology.
• Data encryption: Sensitive information is stored in an encrypted form in the database.
• Limited access controls: Only authorised staff have access to specific information.
• Regular security testing: Regular audits and tests are conducted to identify vulnerabilities.
• Two-factor authentication: An additional security layer to prevent unauthorised access to accounts.
• Firewall & IDS: Measures at the server level to prevent cyberattacks.

However, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but absolute security cannot be guaranteed. If you notice any security issue, notify our support team immediately.

7. Data Retention Period

We do not retain your information longer than necessary. General guidelines are:

• Account information: While the account is active and for a defined period after closure to meet legal and regulatory requirements.
• Transaction records: For the period required under financial regulations.
• Support communications: For a reasonable period after the issue is resolved.
• Analytics data: Generally stored in anonymised form for a short period.

Once the retention period ends, data is securely deleted or anonymised.

8. Your Rights

As a 9bdt user, you have the following rights regarding your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request deletion of your information — however, some information may need to be retained due to legal obligations.
• Right to restrict processing: In specific cases, you may request that processing of your information be suspended.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to object: You may object to processing based on direct marketing or legitimate interests.
• Right to withdraw consent: Any permission given on the basis of consent may be withdrawn at any time.

To exercise any of the above rights, contact our support team. We will process your request as quickly as possible.

9. Protection of Children & Minors

9bdt is strictly not open to anyone under 21 years of age. We do not knowingly collect personal information from any minor. Through age verification, we ensure that only adults can use our platform.

If we become aware that someone under 21 has provided information, that information will be deleted immediately and the associated account will be closed.

10. Third-Party Links & Services

The 9bdt platform may contain links to other websites or services. This privacy policy applies only to 9bdt's own services. Third-party websites or services have their own privacy policies, for which we are not responsible.

We recommend that you read the privacy policy of any third-party site before visiting it.

11. International Data Transfers

9bdt primarily serves users in Bangladesh. The requirements of delivering our services may mean that information is stored or processed in other countries. In such cases, we ensure that all transfers are carried out under appropriate protective measures.

We execute data protection agreements with our service partners so that your information remains protected according to international standards.

12. Policy Changes & Updates

This privacy policy may change from time to time due to business requirements, legal changes, or service improvements. For significant changes, we will notify you by email or through the platform.

Continued use of 9bdt after any change will be taken to mean you have accepted the updated policy. We recommend reviewing this page regularly.