🛡️ Safe Gaming Policy

Play responsibly,
enjoy safely

Gaming on 9bdt should be a source of fun — not stress or problems. Use our tools and guidelines to play in a healthy way within your limits. For players aged 21+ only.

Our Commitment

9bdt believes that online gaming should be an enjoyable experience. We place the highest importance on the mental and financial wellbeing of every one of our users. That is why we have built a strong responsible gaming framework to help you stay aware and in control of your gaming habits.

Gaming becomes a problem when it is no longer just entertainment — but instead causes financial stress, strains family relationships, or leads to emotional distress. At 9bdt, we help you recognise and maintain that boundary.

Remember: treat gaming as an expense, not an investment. Only spend what you can afford to lose without it affecting your life. 9bdt is always here for you.

Our Safety Tools

Set Deposit Limits

Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. A processing time applies when increasing a limit.

Time-Out

If you want to take a temporary break, suspend your account for 24 hours up to 6 weeks. You will not be able to log in during the break.

Self-Exclusion

For long-term self-exclusion, you can close your account for anywhere from 6 months to permanently. Once this decision takes effect, reopening the account is not straightforward.

Review Gaming History

View your complete gaming and transaction history in your account. It helps you understand your own patterns and make informed decisions.

Set Time Limits

Decide in advance how long you will play each session. When the set time is up, you will receive a reminder — taking a break at that point is the sensible thing to do.

Contact the Support Team

For any issue, reach us via 24/7 live chat or email. Our team is always ready to assist you in Bengali.

21+

Age Verification Required

21+ Age Limit — Strictly Enforced

9bdt is for people aged 21 and above only. Every user must confirm their age when registering on our platform. Gaming by minors is strictly prohibited and is non-negotiable for us.

If you find out that a minor is using an adult's account, inform our support team immediately. We will secure the account without delay.

For players aged 21 and above only. Play responsibly.

Warning Signs of a Problem

If you notice the following signs in yourself, gaming may be becoming a problem — take action now.

  • You are spending beyond your set budget and playing more in an attempt to recover lost money.
  • You are prioritising gaming over your responsibilities to family, friends, or work.
  • You are lying to or hiding your gaming from people close to you.
  • You are betting money set aside for daily expenses or debt repayments.
  • You feel restless, irritable, or anxious when you cannot game.
  • You are spending more time on gaming than on sleep, eating, or work.
  • You have tried to stop gaming but keep failing.

If two or more of the above signs apply to you, speak with our support team or use the self-exclusion tool.

Tips for Healthy Gaming

1

Set a fixed budget before you play and stick to it. Treat any money lost as the cost of entertainment.

2

Do not play for long stretches in one go. Take at least a 10–15 minute break every hour — get up, walk around, drink some water.

3

Avoid gaming when you are stressed, feeling low, or under the influence of substances. Making good decisions is difficult in those states.

4

Do not place bigger bets to "recover" after a loss. This only increases the damage.

5

Spend time with family and friends. Gaming should never replace social relationships.

6

Make active use of 9bdt's deposit limit and time limit tools — they are built for you.

7

Remember — the outcome of every game is completely random. There is no "guaranteed strategy" or "winning formula."

How to Use Our Tools

01

Deposit Limit

Go to Account Settings and set your maximum daily / weekly / monthly deposit amount from the "Responsible Gaming" section. Reducing a limit is instant; increasing one takes effect after 24 hours.

02

Time-Out

Select "Time-Out" for a short-term break. Options of 24 hours, 7 days, 14 days, or 6 weeks are available. Your account will be suspended during this period.

03

Self-Exclusion

For a long-term or permanent closure, contact the support team. Once self-exclusion is active, the specified period must pass before it can be reactivated.

04

Support Line

If you are experiencing a gaming problem, let us know via live chat immediately. Our trained team is ready to provide support 24/7 in both Bengali and English.

Reach Out for Help

Contact the 9bdt Support Team

If you feel gaming is having a negative impact on your life, get in touch now. We do not judge — we just help.

Live Chat — 24/7, instant response in Bengali and English
Full confidentiality guaranteed — protected by SSL encryption
Support available in both Bengali and English

Enjoy responsibly

Safe gaming is our commitment at 9bdt. If you have questions, check the FAQ or talk to us directly.

Frequently Asked Questions

Log in to your account, then go to the "Responsible Gaming" section under Settings. There you can set maximum daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately. For any issues, contact us via live chat.

A Time-Out is a short-term option — it temporarily suspends your account for 24 hours up to 6 weeks. Once the set period ends, the account is automatically reactivated. Self-Exclusion is long-term or permanent — once activated, it is difficult to reopen before the specified period. If you have a serious problem, self-exclusion is the right choice.

No. 9bdt is for people aged 21 and above only. Age is verified during the registration process, and accounts of minors are closed immediately. If you suspect a minor is using your account, contact [email protected].

First, let us know via 9bdt's live chat or email ([email protected]) — we will help activate self-exclusion or any necessary limits on your account. Also talk to your family and trusted people. For professional mental health support, contact a healthcare provider.

No. Deposit limits, time limits, or time-outs have no effect on game outcomes in any way. These tools are entirely for managing your account — the game algorithm remains independent and impartial.

Your account balance is fully protected during a time-out or self-exclusion. Once the break ends or the account is reactivated through the proper process, you can access all your funds. Contact [email protected] for more details.

Further Reading